Lady, you got some NERVE...

As many of you know, I work for a skincare company. I work in the customer care department/sales. I like working there a lot! I am really good in Sales and have really good customer care etiquette. I am always making my goals and have loyal customers. (Some even like my accent, imagine that. Some have commented that they like the tone of my voice and some have even gone ahead and said that I have a SEXY VOICE.)
And the reason is that I have very good listening skills. Which is very important in my line of work.
I actually went to nursing school and after working in that field I realize I really didn't like it. After my mom passed away I didn't want to see the inside of another hospital.

So, I went in to working as a customer service representative. And realized I was very good...I made all my sales goals and I love closing each sale.
When you are a good sales person, you have to believe in the product you sell. And for me our products are the top of the line. I not only sell it, but I test everything I sell. And that gives me the edge.

On the other hand I receive calls from people that shouldn't be allow to have credit cards. How in the world did you get a credit card...?
At work we have a very good policy. 60 day money back guarantee...even if the bottles are EMPTY. And believe me they take advantage of that. I don't know how our company makes money when we offer that and go beyond that to extend that guarantee. It doesn't matter if its an order that took place last year we still issue a refund on EMPTY bottles. I guess customer loyalty is more important.
Some people have the nerve to call and say; why did YOU send me another package when I didn't authorize YOU to get money out of my bank account. Oh that pisses me off...I wish I could tell them off.
First of all lady, read the fucking letter that comes with the product. The letter explains to you all about that if you buy the informercial "____" 30 day supply you are going to be enrolled in an AUTOSHIP program. READ the freaking letter people! "Oh I threw all the letters that came with the product." NO DUH. And you have the nerve to call me and ask me why I went into your bank account and take money from you. Didn't you get more product, what do you think, we're running a charity here?

Second of all, I did not go into your account and take money from you. So, do me a favor and lose the YOU shit. Its not me!
Now I have to admit, those are the BAD customers. And over all I have more good than bad.