As you all know I work at a major skincare company. I have a lot of people calling me all the time. Some are long term faithful customers, others are like the lady I will tell you guys about. She called asking for a Spanish speaking rep. So, her call was transfered to me. She began telling me about her skin problems and issues, and like always I ask what is the first thing and the one thing you want to focus on first. So, I make up a personal skin regimen. She buys it...like always, I include a gift to all my customers. And that usually gets them hooked.
Well in our conversation we started talking about other natural things she could take or eat. One of them was goji berries, and how good they are for you. One week later I get a box at work with four bags of goji berries from this lady. I was surprised and thought it was sweet of her. I called her to give her thanks...she had me on the phone for almost an hour and a half. My gosh lady...she talked about her family, how my voice reminded her about her sister in law, etc etc.
So, as gratitude for going through the trouble of sending me something, I turned around and send her another gift. This time thinking it was going to end at that point. But NO...three weeks later, I had forgotten about her. Then she calls me again. She wanted to say thanks, and so it went another hour of talking about things I really shouldn't need to know. Things that she shouldn't have shared with me. Now at this time, I think this lady is lonely. She probably doesn't have anyone to vent to. So, I'll be nice and be friendly which is something I am really good at.
I am hardly ever in a bad mood. As soon as I get to work, my baggage is left at the door. And a "work" me, a sales person me comes out.
Well, as I am talking to her she tells me;
"I've told my husband that I want to go to San Diego for the summer". She lives in Texas. And I said that would be lovely. Then
she asks is San Diego far from Los Angeles? And I say no, not really about 3hrs.
He tone of voice got very excited, and she said I will tell my husband to take me to see you. I really would love to meet you. All this time she was very excited telling me all this. All I could say was, yes that would be nice. She asked don't you guys have a Spa where you work and I said yes. Well then its set we will meet at the Spa and meet each other.
I am thinking okay, but some how I am feeling a little uncomfortable about the whole thing.
This week I get another box from her, filled with more Goji berries and other wonderful things. Things that I like...and I am very hard to please. How did this person know that I was going to like the things she sent me? And why does she feel the need to send me stuff...? Don't get me wrong I am not a mean person that doesn't appreciate little things like that. But from a stranger, someone that has only listened to my voice.
Do I inspire confidence to her? Because she talks to me about things you would only tell your best friend. Does she feel lonely and in need of someone to offer her an ear?
She doesn't give me the impression of being a bad person. Just a lonely person in need of a friend.